Please note that our return policy has been extended for the holiday season. Due to the Canada Post strike, all eCommerce purchases made between October 28 and December 24, 2024, can be exchanged or returned and refunded until January 15, 2025.
Purchases made in-store from October 28 to December 24, 2024, can be exchanged, returned, or refunded until January 5, 2025.
Starting December 26, 2024, our regular policy will apply, which means 15 days from the date of purchase for a refund and 30 days from the date of purchase for an exchange.
Due to traffic in our stores during those promotion days, no refund or exchange will be accepted in store on December 26 and 27, 2024.
We thank you in advance for your understanding and patience during this Holiday Season. We are doing everything we can to send your order as quickly as possible.
1
A confirmation number is assigned to each order. This number is indicated in the confirmation email you receive after placing your order.
2
When your order is shipped, you will receive an email with a tracking link that allows you to check the delivery status of your order. If your order includes multiple parcels, a tracking link will be provided for each parcel.
Tracking information is updated on the carrier’s website as soon as it becomes available.
Please note that it may take up to 24 hours for the carrier to provide tracking information for your parcels once they have been shipped and are on their way to their destination. The availability of this information, as well as its accessibility may vary depending on the carrier.
3
If you placed your order while logged into your account, you will also find the tracking number(s) and link(s) in your order details in the section My Account.
For any questions regarding the status of your order, please contact one of our customer service representatives by email at support@sports-experts.heyday-mail.com.
If the carrier takes time to update the tracking information, or if it is mentioned “Delivered” when you have not received your package yet, please contact us at support@sports-experts.heyday-mail.com so we can investigate the problem.
Please make sure to include your order number, the order date as well as your name and email address provided at the time the order was placed.
Yes, upon presentation of the receipt, you can exchange an item you received as a gift at any Sports Experts store in Canada or Atmosphere store in Quebec.
Please note that exchanges can only be done in store.
Yes, upon presentation of the receipt, you can return an item you received as a gift at any Sports Experts store in Canada or Atmosphere store in Quebec.
Please note that the refund will be made in the same form as the original payment. However, if the purchase was made with a different payment option other than cash (debit card, credit card or a gift card) and you don’t have access to it, we will be happy to issue a credit note for a future purchase at Sports Experts and Atmosphere.
Do you still have other questions? Check out the different options available to contact our customer service team.
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